Returns & replacement of unit due to change of mind is not allowed. Only defective goods can be returned or exchanged.
Mabces may accept returns of defective units if upon evaluation such unit:
Has met the required unit conditions.
Has a proof of purchase.
Was returned within the qualified period.
Countdown of allowable return period shall start once customer has gained physical possession of the item (i.e. date of pickup or delivery).
Returns shall have the approval of the authorized person, based on the returned unit’s condition and cutoff period.
In order of priority, only the following documents are considered as valid proof of purchase:
Original Sales Invoice
Photocopy SI, with accompanying valid ID matching the name in the SI. Customer should sign on the actual photocopy beside the ID
Mabces shall replace defective units under the following conditions:
A valid copy of the corresponding Sales Invoice (SI) is produced by the customer. Customer shall surrender the SI if such contains only the defective unit being returned. Otherwise, customer may keep the SI.
Defect is not caused by customer.
A Service Report from the brand’s service center confirming the defect.
Item must not have any cosmetic flaw outside the effect of probable defect.
Item Warranty
Guarantee is given to customer’s purchased unit by the manufacturer usually for any repair or replacement of parts for a stated time period and conditions.
Kindly ensure to keep the Official Sales Invoice for warranty purposes.
In case the item purchased online has a problem, customer may contact the Customer Service Hotline at (02) 8525-7866 for proper instruction.
